Return Policy

We are always committed to providing you with high-quality products and a worry-free shopping experience. If you are not satisfied with the items you receive, we offer a 25-day return and exchange guarantee.

Please read the following Return and Exchange Policy before submitting a request. By placing an order, you acknowledge that you have read and accepted this policy.

We accept requests for returns or exchanges within 25 days from the date you sign for the delivery.
If the product you purchased suffers from quality issues, was damaged during shipping, or simply did not meet your expectations, you may request one of the following options—provided the item meets our return eligibility criteria:

• Exchange
• Return (for a refund)

Refunds will be credited back to your original payment account.

Notes:
Original shipping fees (if applicable) are non-refundable;
You are responsible for the return shipping costs;
If the product suffers from quality issues or shipping damage, we will provide an appropriate resolution based on the specific circumstances.

You may contact us to request after-sales service in the following situations:

• The product arrived with visible damage;
• The product has manufacturing defects or functional abnormalities;
• You received the wrong product;
• The product fails to function properly under normal usage conditions;
• The product does not match the details of your order;
• You wish to request a return or exchange within 25 days of signing for the delivery.

The following situations are generally not covered by our return and exchange policy:

• Issues caused by human error, misuse, drops, impacts, water damage, etc.;
• Damage resulting from unauthorized disassembly, modification, or repair;
• Requests submitted more than 25 days after signing for the delivery;
• Products showing obvious signs of use that would prevent resale;
• Missing original packaging, accessories, or components.

Please carefully verify the following details before submitting your order:

• Product Model
• Style or Color
• Quantity
• Shipping Address Information

Once an order has entered the shipping process, if you need to modify the order details, you may be required to bear any associated costs incurred.

To be eligible for a return, the product must generally meet the following conditions:

• The product remains in good condition;
• No signs of human-induced damage;
• All accessories are included;
• The original packaging is retained;
• Order information can be provided;
• The request is submitted within 25 days of signing for the delivery.

Meeting the above criteria does not guarantee automatic approval of a return; all requests are subject to review and confirmation by our Customer Service Team.

To request a return, exchange, or refund, please contact us at orlisse@njmfyswc.com.
In your email, please provide as much of the following information as possible:

• Order Number
• Email Address Used for the Order
• Description of the Issue
• Photos or Videos of the Item (if applicable)

Our Customer Service Team will review your request as soon as possible after receipt and will reply with a proposed resolution.

Please do not return items without prior confirmation from our Customer Service Team.
Unauthorized return packages may not be accepted or processed; any risks or costs incurred as a result must be borne solely by the sender.
Please wait until you have received our return confirmation and specific return instructions before arranging to ship the item back.

Upon receiving the returned item(s), we will conduct an inspection and review. Once the review is approved:
You will receive an email confirming your refund;
The funds will be returned to your original payment account via the original payment method.

Refunds are typically credited to your account within 10 business days.
The actual time it takes for the funds to appear may vary slightly depending on the processing times of your specific payment platform, bank, or credit card issuer.

If your refund has been confirmed but you have not yet received it, please follow these steps to investigate:

• Check your bank account or payment records again;
• Contact your credit card issuer to verify the status of the refund;
• Contact your bank to inquire about the progress of the incoming funds.

If you have completed the above steps and still have not received your refund, please contact us, and we will assist you in further verification and resolution.

If you have any further questions regarding our return, refund, or exchange policies, please feel free to contact us at any time.
We value every customer and are always committed to providing you with a worry-free and seamless shopping experience.